OPERATE / SUBSCRIPTIONS
Recurring Revenue That Manages Itself
A subscription changes over its life: upgrades, add-ons, mid-term amendments. Zaelab builds subscription management on ServiceNow CPQ so every change stays on one record and the billing keeps up with it.
Operate
Order Management
Fulfillment & Orchestration
Billing & Payments
Subscriptions
Renewals & Expansion
WHAT ZAELAB DELIVERS
What Subscriptions Looks Like When It Works
One Record Across the Life of the Subscription
Every upgrade, add-on, and amendment tracked against the same subscription, not scattered across quotes and tickets.
Amendments Without a Rebuild
Mid-term changes handled as amendments to the existing subscription, so the customer's history stays intact and the math stays right.
Billing That Keeps Up
Changes flow to billing automatically, so what the customer has and what they're charged never drift apart.
Renewals From the Real Record
The renewal quote is built from the current state of the subscription, not reconstructed from memory.
WHAT POWERS IT
Built On ServiceNow CPQ, Accelerated by Zaelab
CPQ
ServiceNow CPQ manages subscriptions alongside quoting, so a recurring product is configured, amended, and renewed on the same engine that sold it. Zaelab builds the subscription lifecycle to connect cleanly to billing and renewal, so the recurring relationship stays accurate as it changes.
OUR APPROACH
The Subscription Lifecycle, Built to Hold Together
Zaelab builds subscription management as one continuous record rather than a series of disconnected transactions. Because amendments, billing, and renewals all draw on the same subscription, the recurring relationship stays accurate through every change instead of degrading over time.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
A subscription is recurring revenue that has to be billed and renewed. See how Billing & Payments keeps it invoicing correctly, and how Renewals & Expansion turns it into the next term.
EXPLORE FURTHER:
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Read Success Stories
Automated
Quoting Processes Replaced with a Guided, Rules-Based Selling Experience
Faster
Sales Cycle Through Real-Time Inventory Availability and Improved Quoting Accuracy
Zaelab modernized CORT's inventory management with a scalable solution on Salesforce and composable technologies.
3-Week
Sprints Brought the New Site and Platform Up Quickly
Mobile
Access to Pricing, Tracking, and Inventory Across Channels
Zaelab built Sonny's Direct a new B2B commerce platform on SAP that connects customers to pricing, order history, order tracking, and inventory across multiple mobile channels.
BUILT FOR
