SERVE / FIELD SERVICE MANAGEMENT
The Right Tech, the Right Parts, the First Time
A missed part or a wrong assignment turns one visit into three. Zaelab builds field service on ServiceNow so dispatch, technician guidance, and asset history all run off the same record as the order and the contract.
SERVE
Customer Service
Field Service Management
Warranty & Claims
Service Contracts & Entitlements
Connected Assets & Remote Monitoring
WHAT ZAELAB DELIVERS
What Field Service Management Looks Like When It Works
The Right Assignment, Automatically
Dispatch matches each job to the best-fit technician, crew, or contractor, with the right skills and parts for the work.
Technicians Set Up to Fix It First
Mobile guidance, asset history, and the likely fix in the technician's hands before they arrive, so first-visit fix rates climb.
Service on the Same Record
Work orders tied to the same account that holds the order, the contract, and the service history, not a separate field-service silo.
Proactive, Not Reactive
Maintenance triggered before a breakdown, using asset data and service patterns to get ahead of the failure.
WHAT POWERS IT
Built On ServiceNow FSM, Accelerated by Zaelab
FSM
Field Service Management is the ServiceNow module that runs dispatch, technician mobile workflows, and asset service history. Zaelab builds it on the same record as the order, the contract, and the customer service history, so field work is connected to everything that came before it.
OUR APPROACH
Field Service, Built as Part of the Whole
Zaelab designs field service as part of a connected service and revenue model, so every work order, technician interaction, and service outcome reinforces the customer relationship rather than closing a ticket in isolation.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
A service visit is often where the next sale starts. See how Renewals & Expansion turns service history into the renewal conversation, and how Connected Assets keep the equipment visible between visits.
EXPLORE FURTHER:
IN PRACTICE
Trusted by Businesses, Proven by Results
Read Success Stories
80%
Faster Page Load Times
500%
Faster Portal Login Time
Zaelab replaced Doosan's fragmented dealer experience with role-based digital workspaces, a custom CPQ admin tool, and a modernized system architecture built to scale across sub-brands.
2M+
Customers Served with Zero Downtime
100%
Of Revenue Captured With Zero Downtime During Maintenance
Zaelab has partnered with Whirlpool since 2017, building the commerce, identity, and content platform behind its digital business, unifying 14 brands under a single, secure login experience.
BUILT FOR
