SERVE / CUSTOMER SERVICE
Support That Sees the Whole Account
Service teams need the full account history before they answer. Zaelab builds service on the same record that holds the orders and the contract.
SERVE
Customer Service
Field Service Management
Warranty & Claims
Service Contracts & Entitlements
Connected Assets & Remote Monitoring
WHAT ZAELAB DELIVERS
What Customer Service Looks Like When It Works
One Service Record
Cases opened against the same account that holds the orders.
History Before the Answer
Purchases, configurations, and past cases visible to the agent.
Self-Service That Resolves
Portal answers for the questions that do not need an agent.
WHAT POWERS IT
Built On ServiceNow CSM, Accelerated by Zaelab
CSM
Customer Service Management holds the cases, the history, and the self-service portal. Zaelab builds it on the same record as the order and the contract.
OUR APPROACH
Fifteen Years of Experience Guiding the Way
Zaelab builds service on the record that already holds the order and the agreement, so an agent opens one screen.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
Accounts that get served well renew. See how Renewals & Expansion turns service history into the renewal conversation.
EXPLORE FURTHER:
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Read Success Stories
7 Weeks
to Launch a Fully Operational Enterprise Channel
3x Faster
Unified Product, Sales, and Support Workflows
Zaelab unified Magic Leap's customer, device, and operational workflows into one connected system, enabling fast enterprise onboarding and order flow to keep pace with an aggressive market deadline.
2M+
Customers Served with Zero Downtime
100%
Of Revenue Captured With Zero Downtime During Maintenance
Zaelab has partnered with Whirlpool since 2017, building the commerce, identity, and content platform behind its digital business, unifying 14 brands under a single, secure login experience.
BUILT FOR
