SERVE / WARRANTY & CLAIMS
Coverage and Claims Without the Runaround
A customer filing a claim shouldn't have to prove what they bought. Zaelab builds warranty and claims on ServiceNow, connected to the order and the asset, so coverage is known and claims move without the back-and-forth.
SERVE
Customer Service
Field Service Management
Warranty & Claims
Service Contracts & Entitlements
Connected Assets & Remote Monitoring
WHAT ZAELAB DELIVERS
What Warranty & Claims Looks Like When It Works
Coverage Known on Sight
Warranty terms tied to the asset and the order, so an agent sees what's covered without asking the customer to prove it.
Claims That Move on Their Own
Standard claims validated against policy and routed automatically, with only the exceptions needing a human.
Recalls Handled at Scale
Recall campaigns run on the same platform as claims, so affected assets are identified and the outreach is managed, not scrambled.
Recovery Where It's Owed
Supplier and manufacturer recovery tracked against the claim, so valid costs get recovered instead of absorbed.
WHAT POWERS IT
Built On ServiceNow MCO, Accelerated by Zaelab
MCO
Manufacturing Commercial Operations (MCO) is the ServiceNow product that runs warranty and recall claims on a manufacturing data model, with policy checks, data validation, and AI suggestions to cut leakage and speed fair decisions. Zaelab builds the warranty and claims workflows on the same record as the order and the asset, so a claim already knows what was sold and what's covered.
OUR APPROACH
Claims Built on the Record That Sold It
Zaelab builds warranty and claims on the same foundation as the order, the contract, and the asset. Because the claim already knows what was sold and what's covered, resolution starts from fact instead of from a blank form.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
A claim is rarely the whole story. See how Field Service Management sends a technician when the fix needs one, and how Service Contracts & Entitlements defines what's covered in the first place.
EXPLORE FURTHER:
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Read Success Stories
2M+
Customers Served with Zero Downtime
100%
Of Revenue Captured With Zero Downtime During Maintenance
Zaelab has partnered with Whirlpool since 2017, building the commerce, identity, and content platform behind its digital business, unifying 14 brands under a single, secure login experience.
Best-in-Class
B2B Dealer Portal Experience, Cited by Competitors
10+
Years of Continuous Partnship
Zaelab has partnered with ABB for more than a decade, turning a patchwork of B2B sites into one unified portal built to handle multi-ERP integrations, complex pricing, and post-sale service at scale.
BUILT FOR
