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ADOPTION & OPTIMIZATION / CHANGE MANAGEMENT & ENABLEMENT
A System Nobody Uses Is a System That Failed
The build can be flawless and still fail if the team keeps working the old way. Zaelab drives adoption, the training, enablement, and readiness that turn a new system into what people reach for without thinking.
WHEN IT'S USED
When the Rollout Is the Easy Part
Going live is a milestone, not the finish line. The harder problem comes next: getting people to trust the new system, learn it, and drop the workarounds they've relied on for years.
A technically successful implementation can still fail, because adoption is a people problem.
WHAT'S INVOLVED
What Change Management & Enablement Covers
Org Readiness Assessment
Where the organization stands on the change before it lands, so the plan meets people where they are.
Communication Planning
What gets said, to whom, and when, so the change is understood rather than sprung on people.
Training
Role-based training that gets each team fluent in the parts of the system they use.
Enablement Materials
Job aids, playbooks, and certifications that keep people capable after the trainers leave.
THE OUTPUT
What We Deliver
An org readiness assessment and adoption plan
A communication plan across the rollout
Role-based training for the teams using the system
A library of job aids, playbooks, and certifications that outlast the launch
PART OF THE WHOLE
Where This Fits in the Work
Adoption work runs alongside and after Implementation & Integration. The build makes the system work, this makes people use it. It also sets up Managed Services, where adoption keeps growing long after launch.
OUR APPROACH
We Treat Adoption as Part of the Build
Zaelab treats adoption as part of delivering the system, not a separate phase that starts after launch. A build that nobody uses hasn't delivered anything yet. The work isn't finished when it goes live. It's finished when it gets used.
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Read Success Stories
25%
of New Orders Include Complementary Accessories
AI-driven
guided selling on every order
“Zaelab helped us capture stakeholder input internally in our organization so that we could understand as an organization what eCommerce looks like for us.”
Caroline Gillis
Senior Manager of Digital Experience
60%
Of Sales now flow through digital channels
Winner
Enterprise B2B eCommerce Manufacturer of the Year
“The Zaelab team has been fantastic through the entire project, and we couldn’t be more appreciative. The tireless work and effort everyone is putting in is paying off. ”
Jared Abelson
Head of E-Business and Digital Innovator
$300M+
in B2B revenue running through modernized platform
80+
brands unified onto a single architecture
Zaelab migrated Hubbell from an on-premises SAP Hybris platform to a composable commercetools architecture, integrating Stibo STEP for product data and Contentful for content.
