SERVE / SERVICE CONTRACTS & ENTITLEMENTS
Know What's Owed Before the Case Opens
Every support interaction should check against what the account actually paid for. Zaelab builds service contracts and entitlements on ServiceNow, so coverage and service levels are enforced automatically instead of looked up by hand.
SERVE
Customer Service
Field Service Management
Warranty & Claims
Service Contracts & Entitlements
Connected Assets & Remote Monitoring
WHAT ZAELAB DELIVERS
What Service Contracts & Entitlements Looks Like When It Works
Entitlements on the Record
What the account is owed, at what service level, visible the moment a case opens.
Coverage Checked Automatically
Cases validated against active contracts, so in-scope work proceeds and out-of-scope work is caught before it's given away.
SLAs That Bind
Service levels tied to the contract drive routing and priority, so a premium account is treated like one without an agent having to know.
Renewals the Service Team Can See
Contract terms and expiry visible to the people serving the account, so a lapse doesn't get discovered mid-case.
WHAT POWERS IT
Built On ServiceNow CSM, Accelerated by Zaelab
CSM
Service contracts and entitlements run on ServiceNow CSM, the same platform behind customer service, so coverage and service levels sit on the same record as the cases they govern. Zaelab builds the entitlement layer so every interaction checks against what the account is owed.
OUR APPROACH
Entitlements as the Backbone of Service
Zaelab builds entitlements as the layer the rest of service runs on, not an afterthought bolted onto the case. Because coverage is defined on the same record as the order and the contract, service starts from what the customer is owed rather than from a lookup.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
Entitlements decide how every case and visit gets handled. See how Customer Service resolves the cases they govern, and how Warranty & Claims draws on the same coverage.
EXPLORE FURTHER:
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Automated
Quoting Processes Replaced with a Guided, Rules-Based Selling Experience
Faster
Sales Cycle Through Real-Time Inventory Availability and Improved Quoting Accuracy
Zaelab modernized CORT's inventory management with a scalable solution on Salesforce and composable technologies.
BUILT FOR
