INDUSTRIES / TELCO
The Connected Experience Telco Customers Expect
Configure, order, provision, service, renew. Telco revenue runs through more handoffs than any other industry. Zaelab connects that whole path, so the customer experiences one journey instead of the seams between systems.
THE CHALLENGE
Every Handoff Is a Place a Customer Can Drop
Quote, order, provision, and support live in disconnected systems, and telco customers feel every seam.
- 86% of telco customers stall buying due to experience friction. (Forrester)
- 2-3x higher order fallout than other industries. (Forrester)
- 40% of inbound service calls aren't technical issues. (Gartner)
THE JOURNEY, YOUR VERSION
Customer to Cash, Telco Edition
A telco journey runs long: browse and configure a plan, get confirmed pricing, order, sign, provision, dispatch a technician, activate, bill, and renew. Every handoff between those systems is a place the customer can drop. Zaelab builds the whole path on ServiceNow so intent flows through to execution and back to the customer as a clear confirmation.
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OUR DEPTH
Our Experience in Telco
The Full Quote-to-Cash Cycle
CPQ, order management, provisioning, field service, and billing, built as one system instead of stitched together after the fact.
Consumer and Business, Each Done Right
Consumer and business buying on the same platform, each with the experience it needs.
Field Service and Provisioning
Automatic work-order creation and technician dispatch from order confirmation, with real-time tracking for the customer.
Renewal and Churn
Live audiences and proactive campaigns that surface renewals before they lapse and churn before it happens.
IN PRACTICE
Purpose-Built Results for Telco
Read Customer Stories
25%
of Orders Now Include Complementary Accessories
3x
Faster Product Selection Using AI-Guided Selling
“Zaelab helped us capture stakeholder input internally in our organization so that we could understand as an organization what eCommerce looks like for us.”
Caroline Gillis
Senior Manager of Digital Experience
Unified
Brand Experience Across All Digital Touchpoints
Built to Scale
Foundation Supporting Future Expansion
Zaelab helped Netceed retire a legacy brand and unify its digital experience into one system built to scale across markets and future acquisitions.
