OPERATE / ORDER MANAGEMENT
One Flow From Order to Cash
An order placed anywhere needs to reach fulfillment without being entered twice. Zaelab connects order management to the storefront, the quote, and the ERP.
operate
Order Management
Fulfillment & Orchestration
Billing & Payments
Subscriptions
Renewals & Expansion
WHAT ZAELAB DELIVERS
What Order Management Looks Like When It Works
One Order Record
Orders from the storefront, a rep, or EDI held in the same place.
Inventory the Order Can See
Availability checked against the warehouse before a promise is made.
Order Status Feeding Billing
Confirmed orders passed straight into invoicing rather than re-keyed. (See Billing & Payments for the full billing story.)
Fulfillment Status on the Account
Shipment and delivery visible to the customer.
WHAT POWERS IT
Built On ServiceNow SOM, Accelerated by Zaelab
SOM
Sales and Order Management holds the order, the billing handoff, and the fulfillment status. Zaelab connects it to the ERP, where the real complexity usually lives.
OUR APPROACH
Fifteen Years of ERP Integration Work
Zaelab has connected orders to ERP since 2010, whether they start on a storefront, with a rep, or through EDI, across SAP, Microsoft Dynamics, Acumatica, and Infor.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
A fulfilled order starts the billing relationship. See how Billing & Payments turns that order into revenue collected.
EXPLORE FURTHER:
IN PRACTICE
Order Work That Moved the Numbers
100%
Reduction in Manual Order Entry
90K
Hours Saved Across CX and Sales
Zaelab rebuilt Milwaukee Tool's order entry and promotions engine on SAP Commerce Cloud, eliminating manual order entry and giving customers, reps, and partners 24/7 self-service access to pricing and orders.
7 Weeks
to Launch a Fully Operational Enterprise Channel
3x Faster
Unified Product, Sales, and Support Workflows
Zaelab unified Magic Leap's customer, device, and operational workflows into one connected system, enabling fast enterprise onboarding and order flow to keep pace with an aggressive market deadline.
205%
Revenue Growth
74%
Growth in Traffic
By entering a partnership with Zaelab and implementing a composable commerce accelerator, DTFO was able to personalize its commerce stack and solve the biggest buyer and business challenges alike.
BUILT FOR
