Platforms / Anthropic
Anthropic named Zaelab an enterprise delivery partner in August 2026. Zaelab pairs Anthropic's Claude models with more than a decade of enterprise delivery, moving AI from proof of concept to production inside the systems, workflows, and teams that run the business.
Talk to Zaelab
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OVERVIEW
Anthropic builds the Claude models that agentic workflows run on. The models handle the reasoning. The harder problem is everything around them: the architecture, integration, governance, and organizational change that decide whether an agent actually works in production or stays a demo. That's the gap Zaelab closes.
"Five years from now, we won't be asking which companies adopted AI. We'll be asking which companies fundamentally reinvented how they operate because of it. That transformation won't come from a chatbot or a proof of concept. It'll come from integrating AI into the core systems, workflows, and decisions that run the business."
Evan Klein
CEO, Zaelab
in the journey
The reasoning pays off most where it's hardest: quoting, service, and renewal. But an agent given fragmented data returns confident wrong answers. Connect the path first, then the model has something real to run on.
OUR APPROACH
Zaelab connects the systems first, so an agent works from one set of data instead of a dozen disconnected ones. Three offerings sit on top:
An agent for each stage of the customer's journey, discover, buy, use, stay, built to automate the work and lift productivity as it comes online.
Fragmentation is what makes AI unreliable. Zaelab connects the underlying platforms so an agent has something real to run on.
The governance and organizational readiness to scale AI across the business with confidence, not just in one pilot.
THE MODEL
Small teams. Senior people. Pilot to production in weeks.
Zaelab embeds senior AI engineers, enterprise architects, and delivery leaders directly with the client's team, sitting next to the real users, the real data, and the real problems.
WHY IT MATTERS
Chosen to help enterprises turn AI pilots into production. The partnership sits at a useful intersection: following ServiceNow Ecosystem Ventures' investment in Zaelab and ServiceNow's own multi-year partnership with Anthropic, Zaelab is positioned to bring AI-native CPQ and CRM to market on the ServiceNow AI Platform.
IN PRACTICE
Read Customer Stories
7 Weeks
to Launch a Fully Operational Enterprise Channel
3x Faster
Unified Product, Sales, and Support Workflows
Zaelab unified Magic Leap's customer, device, and operational workflows into one connected system, enabling fast enterprise onboarding and order flow to keep pace with an aggressive market deadline.
25%
New Orders Include Complementary Accessories
AI-Driven
Guided Selling on Every Order
“Zaelab helped us capture stakeholder input internally in our organization so that we could understand as an organization what eCommerce looks like for us.”
Caroline Gillis
Senior Manager of Digital Experience
