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ADOPTION & OPTIMIZATION / MANAGED SERVICES
We Don't Leave After Launch
Implementations often end at go-live, right when the work of getting value begins. Zaelab stays, running a dual engine we call Operate and Innovate: one keeps the platform stable, the other keeps it growing.
WHEN IT'S USED
Launch Isn't the Finish Line
A platform at go-live isn't done, it's just getting started. Left alone, it drifts: small issues pile up, enhancements stall, and a year later the business is weighing a costly replatform.
The alternative is a team that stays, keeps it healthy, and keeps improving it, so the investment compounds instead of decaying.
WHAT'S INVOLVED
Operate and Innovate
Operate: Stability
SLA-backed platform support, proactive performance monitoring, and enterprise security, so the revenue running through the system is protected.
Operate: Break/Fix
Issues caught and resolved before they pile up into the case for a rebuild.
Innovate: New Capability
Ongoing access to senior engineers to roll out new features, integrate composable technologies, and enter new markets.
Innovate: Continuous Improvement
Sprint-by-sprint enhancement that grows platform value over time.
THE OUTPUT
What We Deliver
SLA-backed stability, monitoring, and security for the live platform
Preventative maintenance and break/fix handled before it becomes a ticket
A standing team of senior engineers for new features and integrations
Continuous, sprint-by-sprint improvement to the system's value
PART OF THE WHOLE
Where This Fits in the Work
Managed Services picks up where Implementation & Integration leaves off, and it's where the rest of the practice keeps paying back. Adoption keeps deepening, Data & Analytics keeps sharpening, and the connected journey keeps improving instead of degrading after launch.
OUR APPROACH
Protect the Platform While Growing It
Zaelab runs two engines at once: Operate protects the platform you have, Innovate grows it. One proactive team optimizes today's investment while building tomorrow's growth, so the choice between stability and progress never has to be made.
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Best-in-Class
B2B Dealer Portal Experience, Cited by Competitors
10+
Years of Continuous Partnship
Zaelab has partnered with ABB for more than a decade, turning a patchwork of B2B sites into one unified portal built to handle multi-ERP integrations, complex pricing, and post-sale service at scale.
2M+
Customers Served with Zero Downtime
100%
Of Revenue Captured With Zero Downtime During Maintenance
Zaelab has partnered with Whirlpool since 2017, building the commerce, identity, and content platform behind its digital business, unifying 14 brands under a single, secure login experience.
50%
Net Sales Growth
171%
Increase In Site-Wide Traffic
“Zaelab has been a valuable partner in helping grow our digital presence and online sales. Their team is responsive, proactive, and highly attentive, providing clear reporting, thoughtful strategy, and a strong focus on improving performance and efficiency.”
Lauren Gesswein
VP of Marketing
