SERVE / CONNECTED ASSETS & REMOTE MONITORING
See the Equipment Before It Fails
The best service call is the one you make before the customer notices a problem. Zaelab builds connected asset monitoring on ServiceNow, so equipment is visible in real time and issues surface early enough to act on.
SERVE
Customer Service
Field Service Management
Warranty & Claims
Service Contracts & Entitlements
Connected Assets & Remote Monitoring
WHAT ZAELAB DELIVERS
What Connected Assets & Remote Monitoring Looks Like When It Works
Every Asset in One View
Production and field assets visible in real time, so problems are spotted early and root cause is found fast.
Issues That Surface Themselves
Monitoring flags the fault before it becomes downtime, turning an emergency into a planned maintenance window.
Secure Without Slowing Down
Vulnerabilities prioritized and patched during planned maintenance, so protecting the equipment doesn't mean stopping it.
Monitoring That Triggers Service
A flagged asset opens the work order automatically, connecting what the sensor sees to the technician who fixes it.
WHAT POWERS IT
Built On ServiceNow OT, Accelerated by Zaelab
OT
Operational Technology Management (OT) maps assets to production processes, surfaces real-time asset data, and manages the asset lifecycle and its vulnerabilities on one platform. Zaelab connects it to the service and field-service workflows, so what the monitoring sees turns into the work that keeps the customer running.
OUR APPROACH
Monitoring Wired Straight to the Fix
Zaelab builds asset monitoring connected to the service and field workflows it should trigger, not as a standalone dashboard someone has to watch. A flagged asset becomes a work order on the same platform, so visibility turns into action instead of another screen to check.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
Monitoring is only worth it if it drives action. See how Field Service Management turns a flagged asset into a dispatched technician, and how Renewals & Expansion uses uptime as the case for the next contract.
EXPLORE FURTHER:
IN PRACTICE
Trusted by Businesses. Proven Through Results.
Read Success Stories
7 Weeks
to Launch a Fully Operational Enterprise Channel
3x Faster
Unified Product, Sales, and Support Workflows
Zaelab unified Magic Leap's customer, device, and operational workflows into one connected system, enabling fast enterprise onboarding and order flow to keep pace with an aggressive market deadline.
2M+
Customers Served with Zero Downtime
100%
Of Revenue Captured With Zero Downtime During Maintenance
Zaelab has partnered with Whirlpool since 2017, building the commerce, identity, and content platform behind its digital business, unifying 14 brands under a single, secure login experience.
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