PLATFORMS & PARTNERS
Zaelab connects best-in-class platforms into one revenue system. ServiceNow and Anthropic at the core, commerce across the buying journey, and proprietary IP that fills the gaps in between.
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OUR POSITION
The ability to scale a project as it grows, and the systems thinking that comes from having solved connected journeys instead of one part of the picture. Deep project experience across ServiceNow, Anthropic, Shopify, commercetools, Shopify, Docusign, BigCommerce, and more.
One hard problem, with the ability to move fast. No spreading thin across a hundred different kinds of engagements. Every project and partnership serves the same goal.
Our partnerships are built on delivery, hundreds of engagements and formal certifications. Zaelab has the depth to see the whole revenue journey, the focus to move fast, and the patterns identified. We come in ready to solve your version of it.
CORE PARTNER
ServiceNow is a connected platform for quoting, ordering, service, and field work, built to move the work forward, not just hold it. It's the platform behind most of the customer to cash journey after the storefront. Zaelab implements CPQ, Sales and Order Management, Customer Service Management, and Field Service Management, and builds its own accelerators on top.
Explore ServiceNow
October 2025
ServiceNow Ecosystem Ventures invests in Zaelab.
Top Logik Partner
Zaelab was the first partner to reach the highest partner tier in the Logik.ai ecosystem, the technology behind ServiceNow CPQ.
CORE PARTNER
Anthropic's models are part of the foundation Zaelab is building: an agent for each stage of the customer's journey, running on a harness designed to deploy AI safely into the systems that already run the business. Every enterprise has access to the same models. Zaelab builds the ability to put them to work inside one connected journey.
Explore Anthropic
August 2026
Anthropic named Zaelab an enterprise delivery partner.
Weeks, Not Quarters
Moving AI from pilot to production in weeks.
COMMERCE
Zaelab was founded in 2010 building commerce, and has grown alongside the platforms our clients actually run on. Since going deep on SAP Hybris in 2013, we've added Shopify, commercetools, BigCommerce, and Adobe. Commerce is one of the things we do best.
Zaelab has deep SAP roots since 2013. SAP Commerce (Hybris) support has ended, and we help you navigate what's next.
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Flexible commerce experiences, extended into full B2B buying with PortulGo.
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Composable commerce for complex, high-growth catalogs that need to scale without limits.
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Scalable commerce built around large catalogs and specific customer requirements.
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Heavy catalogs, complex pricing, company accounts.
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ZAELAB IP
Zaelab built its own IP in the crucial, high-volume areas, so the recurring parts of a build are already written instead of reinvented per engagement.
Industry blueprints and AI turn a real buying scenario into a working experience, built for how a complex industry buys
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Extends Shopify into B2B with account hierarchies, dynamic pricing, approval workflows, and ERP sync.
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Connects the storefront to SAP and the back office in real time, platform-agnostic.
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Covers the standard, recurring portion of a CPQ implementation.
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WHY IT MATTERS
Each partnership is operationalized through certified practitioners, proprietary accelerators, and direct relationships with partner engineering and product teams. For clients, that means faster delivery, fewer integration surprises, and implementations that hold up after launch, not a partner badge that stops at the logo.
SUCCESS STORIES
Read Customer Stories
25%
of New Orders Include Complementary Accessories
AI-driven
guided selling on every order
“Zaelab helped us capture stakeholder input internally in our organization so that we could understand as an organization what eCommerce looks like for us.”
Caroline Gillis
Senior Manager of Digital Experience
50%
Net Sales Growth
171%
Increase In Site-Wide Traffic
“Zaelab has been a valuable partner in helping grow our digital presence and online sales. Their team is responsive, proactive, and highly attentive, providing clear reporting, thoughtful strategy, and a strong focus on improving performance and efficiency.”
Lauren Gesswein
VP of Marketing
