OPERATE / RENEWALS & EXPANSION
Renewals You Can See Coming
Renewal and expansion need to be visible before the term ends. Zaelab connects the service history, the contract, and the order record, so the account team sees them coming in time to act.
OPerate
Order Management
Fulfillment & Orchestration
Billing & Payments
Subscriptions
Renewals & Expansion
WHAT ZAELAB DELIVERS
What Renewals & Expansion Looks Like When It Works
Renewal Dates on the Record
Terms and expiry visible on the account.
Usage That Signals Expansion
Order and service patterns that show when an account is ready for more, before the account team has to go looking for it.
Renewal Quotes From Existing Terms
Prior pricing carried forward rather than rebuilt.
One View for the Account Team
Orders, cases, and contracts in the same place, so nobody's piecing the account together from four different logins right before a renewal call.
WHAT POWERS IT
Built On ServiceNow, Connected by Zaelab
CRM
SOM
SFA
CLM
Commerce
Renewal and expansion depend on everything that came before: the order, the contract, the service history, the subscription, even the original purchase. Zaelab connects CRM, order management, sales force automation, contract management, and commerce into one account view, so the moment to renew or expand is visible before it's missed.
OUR APPROACH
Where Customer to Cash Pays Off
Every other stage in this journey exists to get here. A connected commerce experience, a clean quote, a contract that holds, service that remembers the account, at renewal, it all comes down to whether the account team sees the opportunity in time.
Zaelab has built that connected view for clients for more than a decade.
ONE CONNECTED SYSTEM
Part of the Customer to Cash Journey
A renewed account isn't the end of this journey, it's the start of the next one. See how Commerce picks it back up.
EXPLORE FURTHER:
REsults
Renewal Success
Read Success Stories
Best-in-Class
B2B Dealer Portal Experience, Cited by Competitors
10+
Years of Continuous Partnship
Zaelab has partnered with ABB for more than a decade, turning a patchwork of B2B sites into one unified portal built to handle multi-ERP integrations, complex pricing, and post-sale service at scale.
2M+
Customers Served with Zero Downtime
100%
Of Revenue Captured With Zero Downtime During Maintenance
Zaelab has partnered with Whirlpool since 2017, building the commerce, identity, and content platform behind its digital business, unifying 14 brands under a single, secure login experience.
Simplified
Buying Process
Greater
Scalability for Multi-unit operations
“Zaelab helped us create a two-year digital transformation roadmap that gave us the foundation to justify the investment and deliver a best-in-class client experience.”
Andrew Thompson
VP of Innovation and Technology
BUILT FOR
