Success Stories
Palmer Johnson Power Systems Achieves 100% Self-Service Adoption
Learn how Zaelab helped PJ Power modernize its website, improve user experience, and empower its IT team for long-term success.
Success Stories
Learn how Zaelab helped PJ Power modernize its website, improve user experience, and empower its IT team for long-term success.
Company
Palmer Johnson Power Systems (PJ Power) is a leading distributor and service provider of powertrain solutions for off-highway equipment. With expertise in drivetrain components, service, and remanufacturing, PJ Power supports industries such as construction, marine, and mining. As the company expanded, it sought to improve digital operations, enhance dealer self-service, and optimize customer interactions.
PJ Power's outdated website and dealer self-service model limited efficiency and growth. The company’s previous SI partner lacked industry expertise, leading to a platform that didn’t fully meet the needs of distributors or customers.
With a lean internal IT team, managing and scaling the platform became difficult, hindering customer experience and dealer engagement. PJ Power needed a modernized, user-friendly digital solution that would increase self-service adoption, improve usability, and empower its IT team to manage the system independently.
Zaelab led a full UX redesign of pjpower.com, improving navigation, usability, and dealer self-service functionality. The enhanced platform made it easier for dealers to access information, place orders, and manage their accounts, increasing adoption and engagement.
Beyond the technology upgrade, Zaelab provided IT enablement, assisting in hiring, training, and onboarding to equip PJ Power’s internal team with the knowledge to manage and scale the platform independently. This ensured long-term success without reliance on external support.
With a modernized, intuitive website and a fully adopted dealer self-service model, PJ Power is now better positioned for digital growth. The improvements have resulted in higher dealer engagement, increased operational efficiency, and a more self-sufficient IT team, ensuring long-term success and scalability.
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