Client Success Story

De’Longhi Delivers a Premium Online Experience with 3D Product Personalization

Discover how Zaelab helped De’Longhi create a premium online experience with interactive 3D visualization, enhancing product personalization and driving sales.

Screenshot of Zaelab client De’Longhi solution.

Services

User Experience

Industry

Electrical Equipment
Consumer Products

Platform

SAP Commerce Cloud

Technology

Threekit

Company

De’Longhi is a globally recognized brand known for its high-end coffee machines and premium home appliances. With a strong focus on design, innovation, and craftsmanship, De’Longhi continuously enhances the customer experience to maintain its competitive edge in the market.

The Challenge

As a premium brand, De’Longhi wanted to create an exceptional online experience that allowed customers to personalize their flagship product. To differentiate from competitors and drive sales, they needed a visually rich and interactive platform where customers could explore and configure their products in real time before making a purchase.

The challenge was to ensure high-quality product visualization while keeping the interface seamless, engaging, and intuitive for customers.

The Solution

Zaelab partnered with De’Longhi to develop a best-in-class interactive experience using Threekit’s 3D visualization platform. Zaelab’s team of expert 3D artists meticulously fine-tuned every aspect of the product models, delivering a flawless, high-fidelity digital representation of De’Longhi’s flagship coffee machines.

This solution enabled real-time product customization, allowing customers to select colors, finishes, and features, creating a more immersive and personalized shopping experience. The seamless UX design ensured that customers could easily explore different configurations, reinforcing De’Longhi’s premium positioning and boosting buyer confidence.

Key Integrations

To deliver a seamless, premium product customization experience, Zaelab integrated:

  • Threekit for 3D product visualization, enabling real-time customization of De’Longhi’s flagship coffee machines.
  • SAP Commerce Cloud to power the eCommerce infrastructure and support a scalable, enterprise-grade digital experience.

Together, these technologies created an immersive, high-fidelity product experience that allowed customers to personalize products with confidence—elevating the brand’s online presence and driving deeper engagement.

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The Result

✔ Higher purchase confidence with the help of realistic product rendering

✔ Increased customer engagement through interactive visualization

✔ Premium online experience with enhanced product personalization

Business Impact

With interactive 3D product visualization, De’Longhi now offers a seamless, high-end digital experience that differentiates the brand, boosts customer engagement, and drives long-term loyalty. The ability to personalize products online has strengthened De’Longhi’s competitive advantage, reinforcing its status as a leader in premium home appliances.

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