Zaelab Careers

Digital Commerce Program Manager

Office in United States, Miami

Zaelab is a dedicated team of focused, agile and innovative consultants who bridge the gap from vision to delivery of B2B commerce technology projects. Our commitment to evolving commerce beyond product development to a continuous delivery model enables our clients to gain insights and ensure positive program outcomes.

We are looking for an experienced IT Program Manager who will oversee key transformation initiatives for one of our key clients. The successful candidate will grasp the big picture of a complex and innovative business while also being able to dive into the details and solve problems at all levels of the organization. The goal of this role is to provide strategic guidance to teams and project managers in ways that promote program success, team satisfaction, and client satisfaction.


  • Partner with a cutting edge technology client to drive their digital strategy, advise on technology solutions, and collaborate on better approaches to solve their business needs
  • Plan, organize, and report on inter-connected digital projects within a fast-paced program
  • Establish trusted client relationships with a high level of client satisfaction
  • Anticipate issues before they arise and proactively think through risks and mitigate problems
  • Develop strategic roadmaps, create solutions, and formulate execution plans for program growth
  • Solve complex problems through innovative technology solutions
  • Build a deep understanding of the client's business objectives. Translate strategic objectives to internal team members of various roles and levels
  • Present key deliverables to your client’s executive stakeholders. Effectively communicate about both strategy and tactical execution
  • Develop a continuous method to assess program strengths and identify areas for improvement.
  • Manage budget and resource planning at a program level to optimize profitability. Ensure relevant processes and standards are upheld internally to ensure quality and scalability
  • Effectively motivate and steer global teams towards common goals and shared success


  • 10+ years’ experience in Project Management, Account Management, and Product Management roles on complex IT projects with multiple integrations
  • 4+ years’ experience as a successful Program Manager
  • 3+ years’ experience in ecommerce industry; experience with B2B clients preferred
  • 3+ years’ consulting experience with enterprise clients
  • Solid understanding of the SAP CX Suite including Commerce Cloud (SAP Hybris)
  • Outstanding problem solving skills with a proven ability to provide innovative solutions for complex problems
  • Familiarity and personal interest in innovative technology (AI, machine learning, VR, etc)
  • Ability to influence stakeholders at all levels to close the gap in conflicting priorities and align a distributed team towards a common goal
  • Hands-on experience managing budgets, risks, scope, and timelines within agile projects. Experience managing projects within modern PM tools (Jira/Confluence, Smartsheet, etc.)
  • PMP or PMI certification preferred
  • Excellent knowledge of MS Office; especially Excel and Powerpoint
  • Exceptional communication skills (verbal, written, and presentation skills)
  • This role can located in the greater Miami, FL area or be remote with travel ~50%