Experience Analytics

Get a bigger picture of your customer journey, capitalize on opportunities, and empower your team with experience data.

Experience Analytics

Understand the customer experience behind the data. Using experience analytics technology, Zaelab can help your organization pinpoint notable actions in the user journey that call for intervention.

Experience analytics allow your organization to discover, analyze, and rank journey instances that require new workflows to drive retention and conversions. Troubleshoot user challenges faster by uncovering opportunities, tracking issues, reproducing and solving bugs, and prioritizing improvements.

Services:

  • Customer experience optimization concept coaching
  • UX/UI optimization strategy
  • Experience analytics integrations and workflow
  • Session replays and user trends analysis